NAVIGATION

Shipments and returns

Your pack shipment

Your package will be shipped with DHL and byplakinger.com is liable for any potential transport risks. The goods are produced individually upon the order and will generally be ready for dispatch 3 to 5 days after the day of your order. For payment in advance, the goods will be dispatched after the full purchase price has been credited to our account.

Shipping costs and shipping times are outlined in the table below:

Destination

Shipping costs

Shipping times

GermanyandAustria

Euro 9.00

1-3 business days

Other European Union

Euro 13.00

1-5 business days

 

Currently, orders via the online shop are only possible with shipment within the European Union. For orders outside the European Union, please send an email to info@byplakinger.com or shop with Runway2Street at https://www.runway2street.com. 

Shipping charges will be incurred only once for deliveries in instalments.

Returns and exchange

All PLAKINGER items purchased at byplakinger.com can be returned free of charge within the European Union. Returns require the following prerequisites:

  • Return is within 14 days of receipt.
  • All items must be in pristine condition i.e., have not been worn, altered or washed and with all tags attached.
  • All merchandise to be returned must be sent in one complete package.
  • Return shipments must be made via DHL, PLAKINGER will arrange the shipment upon your request.

 

We can only accept returns with all above conditions met.

Please be aware that 10 - 14 days can pass between the receipt of your returned merchandise and the return/refund process. Upon receipt of your returned merchandise, we will send you an email containing information about the respective refund.

Please sen us an email at info@byplakinger.com for a return or exchange of garments, and we will arrange a shipment. Refunds are made in Euro and potential losses due to currency fluctuations will not be refunded.

For further information about the right of return, please see our "terms & conditions".