§ 1 General

Plakinger GbR, owners Galina Plakinger und Svetlana Ziggel, Limbacher Weg 33, 74838 Krumbach, Germany, phone +49 211 9683 3297, email (hereinafter “” or “we”), operates an online shop at the internet addresses and (the “Online-Shop”). All orders placed by you via the Online-Shop as well as our deliveries and services are governed exclusively by the General Terms and Conditions of Business set out below, as applicable at the time the order is placed. We do not accept any diverging terms and conditions from the customer except where specifically agreed in writing.


§ 2 Contracts

  1. The language available for contracts is English.
  2. The presentation of products in our Online Shop does not constitute any offer by for a purchase contract.
  3. By submitting the order form provided in our Online Shop to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button “buy”. Before you submit your offer you will be able to view the details input by you and correct any mistakes in the information provided.
  4. On receipt of your order we will send you an e-mail confirming receipt of your order and stating the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.
  5. A purchase contract between you and will become effective only after we have accepted the offer by dispatching the goods ordered. If payment in advance was chosen as payment option, the goods will be dispatched only after the full amount has been credited to our account.
  6. has the right to refuse any offer without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased via the internet are intended to be resold on a commercial basis.


§ 3 Cancellation policy advisory

The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law. Consumers are all individuals that complete a transaction that is not attributable to their commercial or self-employed occupation.


You may repeal your contract of purchase within 14 days without having to state reasons.

The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.

To administer your right to cancel your order, you have to inform us, Plakinger GbR, owners Galina Plakinger and Svetlana Ziggel, Limbacher Weg 33, 74838 Krumbach, Germany, email, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail or an email).

It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.


If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs immediately and within 14 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.

The items have to be sent back to us at the client's expense immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

End of advisory


§ 4 Voluntary returns right

  1. In addition to your legal right of return, also offers the following voluntary right of return:

    All of the items featured on can be returned to within 14 days of receipt (client notification). The voluntary right of return only applies to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached.
  2. Return shipments

2.1.   All return shipments within the EU will be at our expense, if the following provisions are complied with. Return shipments from outside the EU will be at the client's expense.

2.2.   All return shipments are made solely using the same service and packaging as the original delivery and nees to be sufficiently insured.

2.3.   Please note that we can only accept returns from the country, which the shipment was sent to. If the shipment was sent to France, for instance, we can only accept a return from France.

2.4.   In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.

2.5.   Please send all returns to: Plakinger GbR, Limbacher Weg 33, 74838 Krumbach, Germany,

  1. If you have questions regarding our returns policy, please send an e-mail to

This voluntary right of return does not limit your legal rights nor does it limit your right to the above-mentioned cancellation policy.


§ 5 Prices; product presentation; availability

  1. The prices stated in our Online Shop at the time of your order apply.
  2. The goods offered in the Online Shop are presented on the website in the form of digital photographs of the actual products. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.
  3. If you have ordered several items at the same time, the products may be delivered at different times. Sec. 266 BGB remains unaffected. Shipping charges will be incurred only once in any such case.


§ 6 Storage of contract data

We store your order data. If you wish to print your order, you may do so by printing out an “acknowledgment of receipt”. It will appear on your screen once you have submitted your order to us by clicking the “submit order” button and your payment details have been verified.

In addition you will receive an email order confirmation stating all details entered, which may be printed out as well.


§ 7 Shipping and dispatch

  1. Your package will be shipped with DHL or DHL Express. We are liable for any potential transport risks.
  2. The goods are produced individually upon the order and will generally be ready for dispatch 3 to 5 days after the day following your order. In exceptional cases the production can take up to 3 weeks and will inform the customer in such cases. Delivery will normally be made within 1 to 8 business days to the shipment address specified by the customer, depending on the shipment method and place of delivery chosen. If payment in advance was chosen as payment option, the goods will be dispatched only after the full purchase price has been credited to our account.
  3. For orders from outside the EU, China or Hong Kong, please contact us at or visit the online-shop of our partner Runway2Street at
  4. Shipping charges



Shipping costs

Shipping times

Germany and Austria (DHL)

Euro 9

1-5 business days

Other European Union (DHL)

Euro 13

1-5 business days

China, Hong Kong (DHL Express)

Euro 70

4-8 business days


Shipping charges will be incurred only once for deliveries in instalments.


§ 8 Payment; default in payment; setoff; right of retention

Your payment options for orders with are credit or debit card (Visa, MasterCard, American Express), PayPal or advance payment.

All payments and credit notes will be handled in Euro.

Any setoff by customer shall be excluded, except with counterclaims that are established by final enforceable judgment, ready for decision or uncontested, or include claims for compensation of costs incurred by remedial action under the same contract.

In commercial transactions, any right of retention or right to refuse performance of customer is excluded, except as based on counterclaims that are uncontested and established by final enforceable judgment, or claims arising from remedial action under the same contract.


§ 9 Retention of title

The goods delivered remain property of until full payment has been made.


§ 10 Inquiries, complaints

For any inquiries about your order or complaints, please contact us at


§ 11 Warranty

Claims based on defects in the delivered goods shall be governed by the applicable legal provisions, to the exception that any claims for damages relating to defects shall be subject exclusively to section 12 below.


§ 12 Liability

  1. We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts the achievement of the contractual purpose at risk or whose fulfilment is essential to the due and proper performance of the contract and whose fulfilment customer could reasonably rely upon (“essential secondary obligation”), shall be limited to foreseeable damage characteristic for the contract. We accept no liability for any breach by ordinary negligence of contractual secondary obligations which are not essential secondary obligations.
  2. Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act, and for damage caused by injury to life, limb or health. This shall not entail a reversal of the burden of proof to customer’s disadvantage.
  3. To the exception of claims based on tort, any claims for damages of customer for which our liability is limited hereunder, shall become time-barred one year after the commencement of the statutory limitation period.
  4. Any exclusion or limitation of the liability of extend also to the personal liability of its employees, members of staff, representatives and vicarious agents.


§ 13 Governing law, severability

  1. All legal disputes arising out of or in connection with a purchase contract shall be governed exclusively by German law to the exclusion of the UN Sales Convention.
  2. If any provision is invalid, nothing in this shall prejudice the validity of the remaining provisions hereof.